Privacy Policy – 98pkr Login Platform

1Overview

This Privacy Policy describes how 98pkr ("the Platform", "we", "us") collects, uses, stores, and protects information from users ("you") who access the 98pkr login platform — whether through our website or mobile app.

We understand that trust is everything when it comes to an online betting platform. Pakistani users share sensitive personal and financial information with us when they register, deposit PKR, or place bets on cricket, PSL, T20 matches, and other sports. We take that responsibility seriously, and this policy is our commitment to transparency about how that data is handled.

This policy applies to all services offered under the 98pkr brand, including sports betting, live casino, esports markets, bonuses, the VIP programme, and all customer support interactions. If you are accessing the platform via the 98pkr app, this policy applies equally to data collected through the app.

2Data We Collect

We collect data in two primary ways — information you provide directly, and information collected automatically during your use of the platform.

Information you provide:

• Full name and date of birth (required for account registration and age verification)
• Contact details including email address and phone number
• Government-issued ID documents submitted during KYC (Know Your Customer) verification
• Payment details including mobile wallet identifiers (JazzCash, Easypaisa), bank account references, or card information submitted during deposit or withdrawal
• Any messages or information submitted to our customer support team via live chat or email

Information collected automatically:

• Device information — type, operating system, browser version
• IP address and approximate location
• Platform activity — pages visited, bets placed, markets browsed, session duration
• Login timestamps and session identifiers
• Cookies and similar tracking technologies (see Section 5)

3How We Use Your Data

The data we collect is used for the following purposes:

We do not use your data for purposes beyond those listed above without your consent. We do not sell personal data to third-party advertisers or marketing companies.

4Payment Data & PKR Transactions

All financial transactions on the 98pkr platform are denominated in PKR. We support JazzCash, Easypaisa, Raast, direct bank transfers, debit/credit cards, and mobile wallets. Each of these payment channels involves the handling of sensitive financial data.

Here is how we handle your payment information:

• Card data is processed through PCI-DSS compliant payment processors. We do not store full card numbers on our own servers.
• Mobile wallet identifiers (such as your JazzCash or Easypaisa registered number) are stored securely in encrypted form and used solely to process your transactions and verify withdrawal destinations.
• Bank account details submitted for Raast or direct transfer are held securely and used exclusively for processing withdrawals to your verified account.
• Transaction records — amounts, dates, payment method types — are retained as part of your account history for a period consistent with our data retention policy (see Section 7).

5Cookies & Tracking Technologies

The 98pkr platform uses cookies and similar technologies to keep your session active, remember your preferences, and understand how users interact with the platform. Below is a summary of the types of cookies we use:

• Essential cookies — Required for the platform to function. These keep you logged in to your 98pkr login session and remember your language and display preferences. These cannot be disabled without breaking core functionality.
• Analytics cookies — Used to understand how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is anonymised and used to improve the platform.
• Security cookies — Help detect unusual login patterns or suspicious activity, protecting your account from unauthorised access.
• Preference cookies — Remember your settings such as default deposit method or preferred sports markets (e.g., cricket, PSL).

You can manage cookie preferences through your browser settings at any time. However, disabling essential cookies will affect your ability to log in and use the platform normally. We do not use cookies to serve third-party advertisements.

6Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share data only with parties who are directly involved in operating the platform services you use, and only to the extent necessary.

We may share data with:

• Payment processors — JazzCash, Easypaisa, Raast, card processors, and banking partners receive the information needed to process your PKR deposits and withdrawals.
• Identity verification providers — Third-party KYC services that verify the authenticity of government-issued IDs submitted during account verification.
• Platform infrastructure providers — Hosting, cloud storage, and security services that form part of the technical backbone of the 98pkr platform. These providers are bound by strict data processing agreements.
• Fraud prevention services — Where there is reason to suspect fraudulent activity, relevant account and transaction data may be shared with fraud detection partners.

All third-party service providers who process data on our behalf are required to handle it in accordance with this Privacy Policy and applicable data protection principles. We do not permit them to use your data for their own purposes.

7Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period thereafter to comply with our operational and security obligations. Specific retention periods are as follows:

• Account data — Retained for the full duration of your account's existence plus a minimum of 5 years following account closure, to support dispute resolution and security reviews.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of each transaction.
• KYC documents — Identity verification documents are held securely for as long as required for account integrity, and deleted securely when no longer necessary.
• Support communications — Chat logs and email correspondence with our support team are retained for up to 3 years.
• Analytics data — Anonymised usage data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of certain data types — see Section 9 for your rights in this regard.

8Security Measures

Protecting your 98pkr login credentials and personal data is a core operational priority. We implement the following security measures across the platform:

• All data transmitted between your device and the 98pkr platform is encrypted using TLS (Transport Layer Security).
• Passwords are hashed using industry-standard algorithms — plain-text passwords are never stored.
• Access to user data within our systems is restricted to authorised personnel on a need-to-know basis.
• Payment data is handled through PCI-DSS compliant processors; raw card details are never stored on our servers.
• Automated systems monitor for unusual login activity, abnormal transaction patterns, and potential account takeover attempts.
• Regular security assessments are conducted to identify and address vulnerabilities in the platform.

While we take all reasonable measures to protect your data, no online platform can guarantee absolute security. If you suspect that your 98pkr login credentials have been compromised, contact our support team immediately and change your password without delay.

9Your Rights

As a registered user of the 98pkr platform, you have the following rights in relation to your personal data:

• Right to access — You may request a copy of the personal data we hold about you at any time.
• Right to correction — If any of your personal data is inaccurate or out of date, you can request that we update it. Some details can be updated directly within your account settings.
• Right to deletion — You may request that we delete your personal data. We will action this where possible, subject to retention obligations for transaction records and security purposes.
• Right to restrict processing — You may request that we limit how we use your data in certain circumstances.
• Right to data portability — You may request an export of your account data in a commonly used format.
• Right to object — You may object to certain uses of your data, such as marketing communications.

To exercise any of these rights, contact our support team via live chat or email. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before actioning a data request to protect against unauthorised access to your information.

10Minors & Age Policy

The 98pkr platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the registration and KYC process.

If we become aware that an account has been registered by a minor, we will immediately suspend the account, securely delete all associated personal data, and return any deposited real-money balance to the original payment source after completing necessary checks.

If you are a parent or guardian and believe that a minor has created a 98pkr account, please contact our support team immediately. We treat all such reports as urgent and will act on them without delay.

11Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, payment methods, or applicable data protection standards. The date at the top of this page will always reflect the most recent revision.

For significant changes that affect how your personal data is used, we will make reasonable efforts to notify you — typically through a platform notification or a message to your registered email address — before the changes take effect.

Continued use of the 98pkr login platform following any update to this policy constitutes your acceptance of the revised version. If you disagree with any changes, you may request account closure by contacting our support team.

12Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to us through one of the following channels:

• Live Chat: Available directly on the platform — the fastest way to get a response.
• Email: [email protected]
• FAQ: Common questions about accounts and data are answered on our FAQ page.

We aim to respond to all privacy-related queries within 48 hours. For urgent matters such as suspected data breaches or compromised account credentials, please use live chat for the quickest resolution.